Accessibility

Accessibility Statement for digitalservices.iow.gov.uk 

This accessibility statement applies to digitalservices.iow.gov.uk. It does not cover other subdomains which are covered by their own accessibility statement. 

This website is run by the Isle of Wight Council. We want as many people as possible to be able to use this website. You should be able to 

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • We also make the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible: 

  • most older PDF documents are not fully accessible to screen reader software
  • some pages require zooming and 2D scrolling on small screen
  • some pages, tables, links, and button do not use consistent labelling and therefore cannot be accurately determined by assistive technologies.

Feedback and contact information 


If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:  
Email the digital services team at digitalservices@iow.gov.uk 
Phone us on 01983 821000 
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us   
contact.centre@iow.gov.uk 
Phone us on 01983 821000 
We will consider your request and get back to you in 5 working days. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018  (the 'accessibility regulations').

If you are not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility 


The Isle of Wight Council is committed to making its website(s)/mobile application(s), accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. 


This website partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to [the non-compliance(s)] [and/or] [the exemptions] listed below. 

Non-accessible content


Non-compliance with the accessibility regulations 

  1. The cookies page requires 2D scrolling on small screens. This fails WCAG 2.1 AA success criterion 1.4.10 (Reflow). We plan to fix this by March 2026.
  2. Some pages require zooming and 2D scrolling on small screens. This fails WCAG 2.1 AA success criterion 1.4.10 (Reflow). We plan to fix this by March 2026.
  3. The search bar includes elements with poor colour contrast to the background. This fails WCAG 2.1 AA success criterion 1.4.11 (Non-text Contrast). We plan correct this April 2026.
  4. Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.0 A success criterion 2.4.2 (Navigable).
  5. Not all PDFs are tagged so assistive technologies can interpret and navigate their content. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  6. Some form labels cannot accurately be determined by assistive technologies. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  7. Not all form controls have labels. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  8. Some table headings are missing a scope attribute. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  9. Not all PDFs have headings. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  10. Some labels do not have a unique ‘for’ attribute. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  11. Not all form input fields can be programmatically determined. This fails WCAG 2.1 AA success criterion 1.3.5 (Identify Input Purpose).
  12. Not all pages have meaningful title. This fails WCAG 2.0 A success criterion 2.4.2 (Page Titled).
  13. Not all PDFs specify a default language. This fails WCAG 2.0 A success criterion 3.1.1 (Language of Page).
  14. Not all forms contain a clear submit button. This fails WCAG 2.0 A success criterion 3.2.2 (On Input).
  15. Some pages contain duplicate IDs. This fails WCAG 2.0 A success criterion 4.1.1 (Parsing).
  16. Some pages contain groups of links no written semantically as a list. This fails WCAG 2.0 A success criterion 1.3.1 (Info and Relationships).
  17. In some case the same link text is used for different destinations. This fails WCAG 2.0 A success criterion 2.4.4 (Link Purpose in context).
  18. Some links cannot be used by screen readers. This fails WCAG 2.0 A success criterion 4.1.2 (Name, Role, Value).
  19. Some long PDFs don not use bookmarks to aid navigation. This fails WCAG 2.0 AA success criterion 2.4.5 (Multiple Ways).

Content that's not within the scope of the accessibility regulations 


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 


Information made available through our archives and archive documents are not within the scope of the regulations.  Email: digitalservices@iow.gov.uk for help accessing this information. 

What we’re doing to improve accessibility

Items which fail checks in the report are routinely prioritised and work planned in to fix them. Where dates have been confirmed for issues, we have listed them against the numbered items listed in Non-compliance with the accessibility regulations section of this document.

Preparation of this accessibility statement

This statement was prepared on 13th February 2026.

The statement was last reviewed on 13th February 2026. following testing carried out internally using the Silktide automated tool as well as manual testing and manual review of results. 
All pages are routinely monitored using the Silktide platform.

This website was last tested on 10th February against the WCAG 2.2 AA standard. The issues found are listed in the Non-compliance with the accessibility regulations section of this document.